Yes

Yes

Yes, please conatct us for the details.

Yes

For cloud registration, you don\'t need to provide your name and your address at all.

Yes, the integration is through the cloud, no wiring between IP camera and control panel.

Usually independent APP is used to control or monitor a system, yet Cloud collects and save big data to analyze it, so it can provide much more functions than independent APP.

Zigbee and Z-wave are open protocos, suitable for home automation but not for alarm systems which require security.

PIR-3SP can be used as a pet immune detector when it equips with lens model LN-P.
To ensure the best immune of this detector, please refer to the following notices carefully.
- This detector is immune one domestic pet up to 18 kg or 60 cm moving on the floor.
- If animal activity takes place above 1 meter high, the pet immunity allowance will be significantly reduced. It is therefore recommended to select a mounting location that can avoid animal moving within 1.8 m of the detector.
- This detector should be mounted on the wall or corner at 2.3 m high and perpendicular to the floor.
- Do NOT use any mounting bracket with swivel adjustment.
- The weight of animal can only be used as a reference. Other factors such as height and color of fur could also affect the level of immunity
- Do NOT aim the detector at the stairways that animal can pass.
- Place the PCB at the “P” scale position.
- It’s a must to verify the pet immune function after installation. In case animal is detected, sliding the PCB to -1 or 0 scale to test again.

The LS-20 sends check signal to the server periodically.If it couldn't receive acknowledgement signal in a certain time then LS-20 will switch to the GPRS channel.

Yes, 99% of the commands are the same, the only diffence is the response of the "Device Status" of the Special Sensors. The LS-10/20 have two types of limit settings (both alarm limits and control limits) but LS-30 only has one type of limit setting. 

Some functions are not available for certain systems are also has no response. For example, LS20 has no PSTN connectivity so it won't respond the PSTN commands. Likewise, LS-10 without GSM function then it won't respond the GSM commands.

When you arm in home mode, only selected sensors are armed. For example all window and glass break sensors and PIR sensors in areas you don\'t frequent at night, such as a downstairs area.

1, Check the Door Bell is set ON.
Master Mode\\Set Bell = ON.
2, The Bell attribute of the Burglar Sensor that you want to chime is ON.
Installer Mode\\Set Device\\Change Device Setting\\Burglar Sensor (Enter Zone Number)\\Enable State\\Bell = ON.
Suggestion: The Bell status of the Burglar Sensor on the front door and back door should be turn on.

1,Check below settings on the LS-30 Base Unit, change them if necessary.

Installer Mode\Set Misc.\ Set RS-232 Control, the RS-232 must be set Enable.

If RS-232 Control is Disabled, the COM  port of LS-30 won't respond to HyperSecureLink software.

Notice: The default of the  control of LS-30 through RS-232 doesn't need password.

2, Connect USB-3 adapter before you run HyperSecureLink software

1, Check the Inner Siren is set ON.
Installer Mode\\Set Siren\\Set Inner Siren\\Inner Siren = ON.

2, Test the inner siren.
Installer Mode\Set Siren\Siren/Relay Test (Yes). The inner siren should sound shortly.
3, Make sure the inner siren time is NOT "0" seconds
Installer Mode\Set Timer\Set Inner Siren Time.

PIR sensors turn off for 3 minutes to conserve it\'s battery power. If you arm the system while standing in front of the sensor, the alarm doesn\'t activate.

You can turn on the \"Mode Change Chirp\" function, (Installer Mode\\Set Siren\\Set Mode Change Chirp\\Mode Chirp ON) then each time when you change the operation mode between AWAY and DISARM the inner siren will send 300ms chirp sound from the Base Unit.

The Burglar and special sensor sends \"heartbeat\" signal to the Base Unit hourly. If the Base Unit hasn\'t received the signal from the sensor in the \"Sensor Supervise Time\" then the system will issue a warning message. At this moment please check the following items:

1, The sensor is still existing and working.
2, Replace with new batteries and press the test button to check the \"dB\" reading on the display. If the reading is lower than 40dB then you should move the sensor to a better location.
Please refer to the FAQ \"What is the meaning of the \"dB\" reading on the LCD display?\"
3, Don\'t attach the transmitter on a metal surface, the metal will absorb most of the radio energy and affect the transmission range.
4, Don\'t set the \"Sensor Supervise Time\" too short, 4 hours is an optimum value.

1.Please refer to the manual of the wireless  siren to enroll the RF code from the Base Unit into the wireless siren.
2. Set a proper alarm time for the wireles siren (Note: 0 seconds means the siren is disabled)
3, Test the wireless  siren (for LS-30)
Installer Mode\Set Siren\Siren/Relay Test (Yes). The inner siren and the wireless siren should sound shortly.

Besides \"0\" to \"9\" the alphabets from \"b\" to \"f\" or \"B\" to \"F\" also can be set as account number from HyperSecureLink program but not from keyboard.

The voice acknowledge is not 100% accurate inherently. The system tries to detect any human voice after the ring tone is over. Any noise on the phone line may drop in the spectrum of the human voice, so the system plays twice of the announcement to minimize the misssing posibility. If user thinks this is still not reliable enough then the Tone acknowledgement can be selected.

In general, 2-3 years depends on the sensor\'s activity. Base unit checks them hourly and will warn you.

1, Check the CMS telephone number is correct.
2, Check the account is correct.
3, Change the DTMF Data Time to 100mS.
Enter CMS Mode\\Set CMS1(2)\\Set DTMF Data Time\\DTMF Data=100mS.
The standard 50mS Contact ID DTMF data time for some digital receiver is too short and some of the communication channel may introduce distortion to the short data burst, so increase the data time will improve the data quality and raise the successful rate.

If you still have the problem with the connection of the CMS, please provide us with the CMS telephone number and a test account then we can do the test and revert the result to you.

There are many factors affect the RF transmission range in the building:
1, Polarity: vertical or horizontal. Adjust the direction of the RF transmitter may get 10dB difference in receiving power.
2, Frequency: different frequencies with different attenuation behaviors, lower frequency with lower path loss but it needs longer antenna. For LifeSOS system, 868MHz is a little bit better than 433MHz.
3, Height: put the transmitter as high as possible to have a clear view.
4, Multipath interference: due to the phase differences of the direct wave and the reflected wave from different walls, even there is no any block between the transmitter and the receiver, the effective distance will be reduced to about the half of the distance in free space.
5, Penetration loss: The concrete wall in between of the transmitter and receiver is the major loss factor in the building. Each layer of concrete wall will contribute 10~20dB loss. It means a wall in between will reduce the effective distance to 1/4~1/8 of the distance in free space and two layers of wall will reduce the distance to 1/16~1/64 of the distance in free space!!!

Thanks to the special RF transmit timing and robust code design, the interference by the home appliances like computer, TV, wireless phone is reduced to the minimum, but avoid placing the Base Unit next to  the electric appliances if possible.

\"dB\" reading is just a relative value of RSSI (Receiving Signal Strength Indication) to show the user about the Base Unit RF signal receiving quality from the sensors. This is a very valuable reference to the installer to make the judgment of the installation.
RF signal is not so predictable, especially in the in-door environment. From the dB reading, the installer can know how good is the installation and avoid possible RF dead zones (The sensor is not far away from the Base Unit but the receiving RF signal is just not good.). If the reading is less than 40dB then the installer should consider to move the sensor around to get a better reading.
Please note: don\'t attach the transmitter on a metal surface, the metal will absorb most of the radio energy and affect the transmission range.

When this instruction is executed, all the settings will back to the factory default, including the individual settings for each sensor. This function will not affect the telephone numbers and the voice recorded in the system.

The Inactivity function is an excellent feature in LS-30 to help the elderly or physically challenged when they stay alone.
In LS-30 system, there are two types of device can be used as Inactivity sensor, Wireless Medical Button PT2 or PT-3 and Burglar Sensors like Door Magnet or PIR sensors.

Wireless Medical Button: Besides the help button itself, there is a vibration sensor in the device. If the vibration sensor has not detected any vibration for about 12 hours (fixed) then the device will send Inactivity Medical Alarm to the system to call for help.
Notice: The user should not leave the button at home if he leaves the house for more than 12 hours, otherwise the Inactivity Alarm will be issued.

Burglar Sensors: All the Burglar Sensors can be assigned as Inactivity Sensor. Put the sensors at where everyday activities will take place, like bathroom or leaving room. If the sensors have not detect any activities for the time set in the Inactivity timer then the system will issue Inactivity Medical Alarm to call for help.
Notice: The user should turn off this function if he leaves the house longer than the Inactivity Time set in the system, otherwise the Inactivity Alarm will be issued.

The Inactivity timer can be set from 0 to 72 hours. If only Wireless Medical Button is used the Inactivity timer should be set as 0 hour.

Notice: This delay only works when the Burglar Sensor alarm is triggered in AWAY/HOME Mode. The optimum Entry Delay should be longer than 10 seconds.

1, Check the Entry Delay Beep is set ON.
Installer Mode\\Set Sound\\Set Entry Delay Beep = ON.
2, Check the Entry Delay Time is not 0.
Installer Mode\\Set Timer\\Set Entry Delay.
3, The Delay attribute of the Burglar Sensor that you want to have the Entry Delay beep is ON.
Installer Mode\\Set Device\\Change Device Setting\\ Burglar Sensor (Enter Zone Number)\\Enable State\\ Delay = ON.

Notice: This delay only works when the Controller sets the system into AWAY Mode. The optimum Exit Delay should be longer than 10 seconds.

1, Check the Exit Delay time is not 0.
Installer Mode\Set Timer\Set Exit Delay.

2, The Delay attribute of the Controller that you want to have the Exit Delay beep is ON.
Installer Mode\Set Device\Change Device Setting\Controller (Enter Zone Number)\Enable State\Delay = ON.